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FAQ

1. General

2. Services

3. Arrival and check-in/out

4. Booking information

We have adopted a cashless policy at all our properties. We accept all major credit cards or bank cards for payments at the property, additionally you can pay by bank transfer for the reservation prior to arrival.
At our 24 hour reception desk you will find complimentary tea, coffee, sugar and milk. Don't be shy and ask our staff for anything you may need. They are there to help.
We do not provide toiletries in the room but these are available for free from the reception desk.
You can rent a hairdryer for your stay from reception for a small deposit. You can also borrow irons and fans for your convenience. Please note these items are all subject to availability at the time.
We are unable to provide extra beds in our bedrooms. Please note all our Double-Ensuite Beds are small Double Beds (120cm). All our beds are attached to the wall on one side.
Our properties do not have on site parking. Our reception team will happily direct you to the closest available parking in the surrounding area.
We supply all bed linen for your bed. Extra pillows & duvets can be requested at reception.
We can provide a baby cot for your stay with us. Please note we do not provide bedding or linen for this due to Health & Safety requirements. If you would like to reserve this please let us know. We recommend planning this in advance as we have limited cots on site.
Our reception team will also be happy to assist you with any tours you might be interested in.
Yes, we can store luggage after check-out. Due to limited space we charge £5 per bag that you'd like to store.
We have limited availability for luggage storage. This is charged at a fee of £/€5 per large bag per day to store at any time. Rather than dropping your bags off to us before 15:00 check in or after you check out, we recommend finding a more central location through companies such as Radical Storage.
Check-in starts from 3pm on your arrival date. Check-out is until 10am on your departure date.
Most of our receptions are open 24 hours a day for your convenience. Some are open 7am-Midnight with an on call number for after hours check in. This information will be provided in your confirmation email.
Towels are not included in the room but can be rented at reception for £/€3.00 each.
We clean the rooms upon check-out. Extra cleanings can be booked in at the reception if you need. We offer a free change of sheets and light cleaning every 7 days if you stay for a longer period of time.
Absolutely, anyone is welcome to stay with us for any length of stay. The double ensuite rooms and studios are perfect for solo travellers or couples. Our private apartments are great for families or small groups and we can even tailor a reservation to fit larger groups. All guests aged 17 and below must be accompanied by a person over the age of 18.
Our payment policy is that full payment is taken at the time of booking. If you have booked at a flexible rate and you cancel before 7 days prior to your arrival date we will honour the free cancellation and refund the full payment.
Yes, all rooms have access to a kitchen equipped with essential cooking utensils, kettle, stove top, oven and microwave. The studio apartments come with their own kitchen in the room. The double ensuite rooms share the kitchen and lounge facilities with other rooms within the apartment (this can be from 4-8 rooms). If you book a private apartment, then the kitchen and lounge area is not shared with anyone else.
At check-in you will receive a key-fob for the main entrance, the door to your apartment and your bedroom. You are able to lock the door both when you leave your bedroom and when you are in the room.
We will leave basic cooking ingredients in the apartments if left by other guests, but we do not supply this as a standard.

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