Terms & Conditions

Terms & Conditions 

BOOKINGS 

• Customers can request Bookings via Destiny Student’s website or other authorised Third Party OTA’s. 

• When requesting Bookings, Customers will be required to provide identification information including, but not limited to, their name, address, contact telephone number and email address. 

• No request for a Booking should be deemed to be accepted until Destiny Student and/or its official affiliate marketing partners confirms its acceptance and provides a booking reference, at which point the Contract will come into existence. 

• Destiny Student will use its reasonable endeavours to accommodate any request from the Customer to change the Booking Details but any request to change the dates or length of stay or add products and/or services will be subject to booking policy, availability and the Customer paying for such increased length of stay and/or products and/or services at Destiny Student’s standard rates from time to time. 

ARRIVALS AND DEPARTURES 

• Check-in begins at 15:00. If you arrive earlier and your room is ready, we’ll be happy to check you in right away. Otherwise, you’re welcome to store your luggage with us and enjoy exploring the city until your room becomes available. 

• Check-out is by 10:00. Please ensure you and your belongings have vacated the room by this time. Luggage storage can be arranged at reception. 

• Late check-out may incur an additional fee, subject to availability. 

IDENTIFICATION 

Please ensure you bring a valid photo ID with you for check-in. Accepted forms include a passport, government-issued ID card, or driving licence. 

AGE RESTRICTIONS 

Bookings cannot be accepted from anyone under the age of 18 unless accompanied by an adult aged 18 or over and sharing the same room or booking a full private apartment.  

ROOM ALLOCATION 

• If you’re travelling with friends or family, we’ll do our best to place you in the same apartment — however, this cannot be guaranteed. To ensure your group stays together, we recommend booking a private apartment. 

LENGTH OF STAY 

Destiny Student is primarily a short-stay accommodation provider, and as such, most of our properties operate a 14-day maximum stay policy. After reaching this limit, a period of six months must pass before a new booking can be made. 

PAYMENT POLICY 

• We accept Mastercard, Visa, and American Express for online bookings. 

• Cash payments are not accepted 

• If we are unable to process payment on the provided card, your reservation may be subject to cancellation. 

• Unless otherwise agreed by Destiny Student, the Charges only cover the provision of accommodation at the Accommodation and the Customer may incur additional charges including, without limitation, charges for towels, room service and toiletries. 

• If not prepaid in full at time of booking the balance of the Charges must be paid by the Customer immediately on checking in at the Accommodation. Any Additional Charges must be paid either as they are incurred or, at Destiny Student’s option, upon the Customer checking out at the Accommodation. 

• All prices displayed at the time of booking include applicable taxes unless otherwise stated. Any optional or additional charges will be clearly communicated to the Customer before the Booking is confirmed. 

Rate Types: 

• Standard Rates: No deposit is taken at the time of booking. A prepayment of the full amount will be charged 3 days prior to arrival. 

• Non-Refundable Rates: Full payment is charged within 24 hours of booking. 

• Dual Rate Selection: If both Standard and Non-Refundable rates are selected in the same reservation, the most restrictive policy applies — meaning the entire booking will default to the Non-Refundable rate. 

CANCELLATION POLICY 

Standard Rate 
Cancellations made within 3 days of the arrival date — or in the case of a no-show — will incur a charge for the full booking amount. 

Non-Refundable Rate 
No amendments are permitted. If cancelled, no refund will be issued. 

Special Offers and Packages 
Destiny Student may run promotional offers throughout the year. These may carry unique terms and conditions, so please review them carefully before making a reservation. 

GUEST BEHAVIOUR 

The comfort, safety, and security of all guests is our top priority. Destiny Student reserve the right to refuse entry or remove any guest(s) whose behaviour, in the judgment of our staff, compromises the wellbeing of other guests, staff, or residents. In such cases, no refund will be issued. 

Guests are expected to treat fellow guests, staff, residents, and property with respect. Any damage caused by inappropriate behaviour will result in reimbursement charges to cover repair or replacement costs. A damage deposit of £250.00 per room may be pre-authorised on arrival. 

NO SMOKING 

Smoking or vaping is strictly prohibited throughout the hostel premises, except in designated outdoor areas. Any guest found smoking or vaping inside the building or outside of these designated zones will be fined to cover associated costs and will be required to leave immediately. No refund will be issued for the stay. 

NO DRUGS 

The use of illegal drugs is strictly prohibited on the premises. Any guest found in violation of this policy will be required to leave immediately, and no refund will be issued. 

PERSONAL PROPERTY 

Guests are responsible for securing their belongings at all times. Destiny Stduent accepts no liability for loss, theft, or damage to personal property, regardless of cause or circumstance. 

DAMAGE TO OUR PROPERTY 

Guests will be expected to reimburse Destiny Student for any damage caused by inappropriate behaviour during their stay. 

LIABILITY 

Guests are responsible for any damage caused to Destiny Student property as a result of inappropriate behaviour during their stay. Reimbursement will be required to cover repair or replacement costs. 

YOUR INFORMATION 

Destiny Student will store and use the information you provide — or that is provided on your behalf — solely for the purpose of fulfilling our contractual obligations and informing you about services and offers we may make available from time to time. If you prefer not to receive such communications, please let us know via our contact form or by writing to us at: 
39 ½ Hanover Street, EH2 2PJ, Edinburgh, United Kingdom 

WIFI AND PUBLIC NETWORKS 

Please be aware that public Wi-Fi networks carry inherent security risks. While Destiny Student implements robust measures to safeguard your data within our systems, we cannot guarantee the security of information transmitted over public connections. 

Public networks may be vulnerable to unauthorized access, data interception, and other malicious activity that could compromise your privacy. We strongly recommend using secure, password-protected networks and encryption tools such as virtual private networks (VPNs) when accessing our services or transmitting sensitive information. 

By using our services over public Wi-Fi, you acknowledge and accept these risks. Destiny Student disclaims any liability for unauthorized access or data breaches resulting from such usage. 

ERRORS AND OMISSIONS 

Any omission or error in sales literature, web pages/sites, order form, quotation, price list, order acknowledgement, dispatch note, invoice or other documents issued by us may be corrected by us without liability. We will advise you of any changes at the time of booking or as soon as is reasonably possible thereafter. 

DISCRETION 

All bookings are subject to availability. Destiny Student reserves the right to decline any reservation at its sole discretion. 

REFUNDS 

In the event of Force Majeure — including but not limited to governmental action, transportation disruptions, terrorist incidents, or acts of nature — Destiny Student is unable to offer refunds. We also reserve the right to collect any outstanding payments related to your confirmed booking. 

ACCESSIBILITY 

Not all Destiny Student properties are fully accessible. If you have specific accessibility requirements, please contact our team in advance using the contact form on our website to ensure we can accommodate your needs. 

PETS POLICY 

Pets are not permitted at Destiny Student. The only exception is for registered service animals, which are welcome in accordance with applicable laws. 

QUIET HOURS 

To ensure a restful environment for all guests, quiet hours are observed from 10:00 PM to 7:00 AM. Please be mindful of noise levels during this time, especially in shared spaces. 

HOUSEKEEPING 

Rooms are cleaned at check-out only. If your group or individual booking requires additional cleaning during your stay, this can be arranged for an additional fee. Please speak to our team for details. 

GROUP BOOKINGS (8 or More Guests) 

Any booking of 8 or more guests is considered a group reservation and is subject to group terms and conditions. If you have booked for more than 8 people you will need to reach out to the reservations team to clarify these terms. 

Group Restrictions 

Please note that Destiny Student does not accommodate hen parties, stag parties, or similar gatherings. These bookings will be declined. 

Code of Conduct & Damage Deposit 

Upon arrival, a group leader must complete a Code of Conduct form. A fully refundable damage deposit of £250 per room is required and will be pre-authorized on a credit card. 

DESTINY STUDENT’S LIABILITY 

• Nothing in these Conditions purports to limit or exclude the Destiny Student’s liability for: 

(a) death or personal injury caused by the negligence of Destiny Student its employees, subcontractors or agents; 

(b) fraud or fraudulent misrepresentation; or 

(c) any other matter for which it would be illegal for the Accommodation to limit or exclude its liability. 

• If Destiny Student breaches these Conditions or is negligent, it is responsible for the loss or damage suffered by the Customer that is a foreseeable result of the breach or negligence but  is not responsible for any loss or damage that is not foreseeable. 

• The Customer agrees that Destiny Student is only supplying its facilities, products and services to the Customer for personal and private use and  has no liability to the Customer for any loss of profit, loss of business, business interruption or loss of business opportunity. 

• Nothing in these Conditions affects the Customer’s statutory rights under the Hotel Proprietors Act 1956 in respect of loss of or damage to personal property. 

GENERAL 

• The Customer’s rights as a consumer under consumer protection legislation from time to time in force shall not be affected by these Conditions. Destiny Student may transfer its rights and obligations under the Contract to another organisation but will always inform the Customer if this happens and this will not affect the Customer’s rights under the contract. 

• Destiny Student will not be liable to the Customer for any failure to perform or delay in performing its obligations where such failure or delay is due to an event outside Destiny Student’s control (including  without limitation terrorism, extreme adverse weather, industrial action or natural disaster). If such an event prevents Destiny Student from fulfilling the Booking, either party may cancel the Contract and the Customer will be entitled to a refund of any Charges paid for services not provided. 

• Destiny Student may, from time to time, change these Conditions . However, the version of these Conditions in force at the time of the Booking will continue to apply to the Contract. Customers are advised to check Destiny Student’s website for the latest version of these Conditions before making a Booking. 

• Destiny Student processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and applicable data protection legislation, as amended from time to time. 

• Personal data will be processed for the purposes of administering Bookings, providing accommodation and related services, complying with legal obligations, and as further described in Destiny Student’s Privacy Notice, available on its website. 

• No failure by Destiny Student to enforce these Conditions shall constitute a waiver of the right to subsequently enforce that provision or any other provision of these Conditions. Such failure shall not be deemed to be a waiver of any preceding or subsequent breach and shall not constitute a continuing waiver. 

• If any provision of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Conditions and the remainder of the provision in question shall not be affected. 

• The Contract (including any non-contractual matters and obligations arising therefrom or associated therewith) shall be governed by, and construed in accordance with, the laws of Scotland and the court of Scotland will have jurisdiction to deal with any disputes (including in relation to non-contractual matters) arising in connection with it. 

• No person who is not a party to the Contract will have any rights in connection with it. 

• If the Customer has a complaint relating to their stay or Booking, they should raise it with the management team at the Accommodation in the first instance. If the matter is not resolved, the Customer may submit a written complaint via Destiny Student’s website.